By now it comes as no surprise that COVID-19 drove the acceleration of technology adoption and innovation across the African continent.
In South Africa, we’re seeing the banking sector shaped by the entry of digital players and a changing consumer base which is leading to unprecedented levels of innovation.
With increasing customer demand for digitally native transactions comes the hybridizing of financial services with technology. In the past year alone there has been a significant uptick in competition as we witnessed the launch of three major branchless, digital banks focused on innovation, digital transformation, and improving the customer experience.
To get more insights into this, I spoke to Ria Pinto, GM and Technology Leader, IBM South Africa.
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IBM South Africa and the future of innovation in banking